These Terms of Use (“Terms”) govern the access or use by you, an individual, from within any
country in the world of applications, websites, content, products, and services (the “Services”)
made available by HornOK Ecommerce Private
Limited.
The Access and usage of the App are governed by the following terms:
The Services constitute a technology platform that enables users of HornOK Ecommerce Private Limited’s mobile applications or websites provided as part of the Services (each, an “Application”) to arrange and schedule transportation and/or logistics services with independent third party services providers, including independent third party transportation providers and independent third party logistics providers under agreement with HornOK Ecommerce Private Limited or certain of HornOK Ecommerce Private Limited affiliates (“Third Party Providers”). Unless otherwise agreed by HornOK Ecommerce Private Limited in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use.
YOU ACKNOWLEDGE THAT HORNOK ECOMMERCE PRIVATE LIMITED DOES NOT PROVIDE TRANSPORTATION OR
LOGISTICS SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER AND THAT ALL SUCH TRANSPORTATION OR
LOGISTICS SERVICES ARE PROVIDED BY INDEPENDENT
THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY HORNOK ECOMMERCE PRIVATE LIMITED OR ANY OF ITS
AFFILIATES.
You understand that use of the Services may result in charges to you for the services or goods
you receive from a Third Party Provider (“Charges ”). After you have received services or goods
obtained through your use of the Service,
HornOK Ecommerce Private Limited will facilitate your payment of the applicable Charges on
behalf of the Third Party Provider as such Third Party Provider’s limited payment collection
agent. Payment of the Charges in such manner
shall be considered the same as payment made directly by you to the Third Party Provider.
Charges will be inclusive of applicable taxes where required by law. Charges paid by you are
final and non-refundable, unless otherwise determined
by HornOK Ecommerce Private Limited. You retain the right to request lower Charges from a Third
Party Provider for services or goods received by you from such Third Party Provider at the time
you receive such services or goods.
HornOK Ecommerce Private Limited will respond accordingly to any request from a Third Party
Provider to modify the Charges for a particular service or good. All Charges are due immediately
and payment will be facilitated by HornOK
Ecommerce Private Limited using the preferred payment method designated in your Account, after
which HornOK Ecommerce Private Limited will send you a receipt by email. If your primary Account
payment method is determined to be
expired, invalid or otherwise not able to be charged, you agree that HornOK Ecommerce Private
Limited may, as the Third Party Provider’s limited payment collection agent, use a secondary
payment method in your Account, if available.
As between you and HornOK Ecommerce Private Limited, HornOK Ecommerce Private Limited reserves
the right to establish, remove and/or revise Charges for any or all services or goods obtained
through the use of the Services at any
time in HornOK Ecommerce Private Limited’s sole discretion. Further, you acknowledge and agree
that Charges applicable in certain geographical areas may increase substantially during times of
high demand. HornOK Ecommerce Private
Limited will use reasonable efforts to inform you of Charges that may apply, provided that you
will be responsible for Charges incurred under your Account regardless of your awareness of such
Charges or the amounts thereof. HornOK
Ecommerce Private Limited may from time to time provide certain users with promotional offers
and discounts that may result in different amounts charged for the same or similar services or
goods obtained through the use of the
Services, and you agree that such promotional offers and discounts, unless also made available
to you, shall have no bearing on your use of the Services or the Charges applied to you. You may
elect to cancel your request for services
or goods from a Third Party Provider at any time prior to such Third Party Provider’s arrival,
in which case you may be charged a cancellation fee. This payment structure is intended to fully
compensate the Third Party Provider
for the services or goods provided. Except with respect to taxicab transportation services
requested through the Application, HornOK Ecommerce Private Limited does not designate any
portion of your payment as a tip or gratuity
to the Third Party Provider. Any representation by HornOK Ecommerce Private Limited (on HornOK
Ecommerce Private Limited’s website, in the Application, or in HornOK Ecommerce Private
Limited’s marketing materials) to the effect
that tipping is “voluntary,” “not required,” and/or “included” in the payments you make for
services or goods provided is not intended to suggest that HornOK Ecommerce Private Limited
provides any additional amounts, beyond those
described above, to the Third Party Provider. You understand and agree that, while you are free
to provide additional payment as a gratuity to any Third Party Provider who provides you with
services or goods obtained through the
Service, you are under no obligation to do so. Gratuities are voluntary. After you have received
services or goods obtained through the Service, you will have the opportunity to rate your
experience and leave additional feedback
about your Third Party Provider.
Claims of Copyright Infringement. Claims of copyright infringement should be sent to HornOK
Ecommerce Private Limited’s designated agent. Please visit HornOK Ecommerce Private Limited’s
web page at https://www.hornok.in/legal for the
designated address and additional information.