Privacy Policy

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We (“HornOK Ecommerce Private Limited” or “Company”, “we”, or “us”) collect information about you when you use our mobile application(HornOK, HornOK driver, Fleet partner), website and services (collectively, the ‘Services’). This Privacy Policy explains how we collect, process, use, share and protect information about you. It also tells you how you can access and update your information and make certain choices about how your information is used.

Scope and Application:

The Privacy Policy covers both “online services” (e.g., web and mobile services, including any websites operated by us or Mobile Application, accessed through personal computers, mobile devices or otherwise) and “offline services” (e.g., collection of data through mails, telephone, or in person) activities owned, operated, provided, or made available by the Company. The Privacy Policy does not apply to information we collect from or about drivers, couriers, partner transportation companies, or any other persons who use the our platform under license (collectively “Drivers”) BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Customer Terms and Conditions or use our Services. This Privacy Policy is incorporated by reference into the Customer Terms and Conditions.

Collection of Information:


We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information we collect may include: name, email, phone number, postal address, profile picture, payment method, and other information you choose to provide..


We also collect certain information in addition to the information you provide to us when you use our Services. We collect information about you in the following general categories: Call and SMS Data: Our Services facilitate communications between Users and Drivers and in connection with this Service we receive call data, including date and time of the call or SMS message, the Users’ phone numbers, and the SMS message content. Contacts Information: If you permit the HornOK application to access the contacts on your device, we may access information from your contacts to facilitate social interactions (e.g. for sharing the travel information with any other person on your contacts, etc.) through our Services and for other purposes described in this Policy. Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information. Location Information: When you use the Services for transportation, we collect the location data about the trip from the HornOK application used by the Driver. If you permit the application to access location services through your mobile operating system (“platform”), we may also collect the location of your device when the application is running in the foreground or background. Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. The Usage Information we acquire may include the browser that you are using, the URL that referred you to our Services and any other general information including date and time among other information. Usage information may be collected using a cookie. If you do not want information to be collected using a cookie, your browser allows you to deny the such permissions. If you choose to disable cookies on your device, some features of your Services may not function properly or be able to deliver customized information to you. We are not responsible for use of cookies by third party and The Privacy Policy does not cover use of third party cookies. Log Information: We collect server logs when you interact with our Services, which may include information like device IP address, access dates and times, application features, pages viewed, application crashes and other system activities, type of browser, and the third-party site or service you were using before interacting with our Services.


We may obtain information from other sources and combine it with the information received from our Services.


When you choose to link, or log in to your HornOK account with a payment provider or social media service. When you opt for on demand services, our Drivers may provide us with a User rating after providing services to you. When you interact with our Services in any other capacity apart from a user, for instance as a Driver, then we may combine that information with information we have collected from you in your capacity as a User or rider.

Use Of Information Collected:


For personalizing the Services by monitoring which features of the Services are used most, including usage patterns, geographic locations to determine where best to implement our Services and where to improve our Services; We will also use the information by facilitating payment, sending receipts, providing Services you request for, developing new features including new safety features, providing customer support, authenticating users, sending product updates; For developing statistics and data with regard to improving the security of the application, developing the precision of the location data and other similar features; resolving software bugs, operational problems, application crashes; testing, research and analysis of data; internal business purposes; For improving the communication between the User and the Driver where information like geo-location, contact information is provided to the Driver or the companies for which the Drivers work, whereby (i) Drivers may communicate with you for providing Service of transportation (ii) Drivers can maintain the Estimated Time of Arrival (iii) Drivers can identify the pick-up location and drop location (iv) the Users can track the Drivers and the distance of the vehicle (v) usage of certain features like referrals, invites, car-pooling, split fare requests; For sending important notifications like changes in fare rates, inclusion of any new feature, special offers or promotional materials, intimation of any contest, targeted advertising (We may use your information collected from website or mobile application to display advertisement relevant to your web searches or previous usage).

Sharing of Information:


Drivers or companies for which Drivers work to enable them to provide the Service requested by you and this includes information like your name, photo, pick-up location and drop location, contact information, ratings of Users by Drivers; Third Parties who are in collaboration with us or whose Services you have requested through an option and this includes payment options from vendors like Paytm or shopping partners and any United Payment Interfaces, promotional offerings made by any third party or us, coupons generated by any third party in collaboration with us, Third Party applications which integrate with our API/ Services or vice versa. We are not responsible for the privacy policies and practices of such third parties whose services you have requested or agreed upon. General public, if any information is submitted in a public forum and includes features of our Services that are viewable by the general public, blog posts or comments, social media posts, feedbacks and reviews posted in medium viewable by general public. Affiliated entities and subsidiaries that provide support to our Services, conduct data processing, data centralization, logistics, provide technological infrastructure, maintenance services, database management, web analytics and any such services; Co-branded services that may be provided to you in association with third parties and includes sponsors and charities. If you choose to register for products and/ or services through Co-Branded Services then it shall be deemed or shall automatically mean your consent to provide information to both us and the third party;Government authorities, law enforcement officials and third parties to enforce and comply with the law, regulation or any legal process, (i) if your actions are inconsistent with our User agreement or Terms of Service and any other policies (ii) to protect and/ or defend rights, property or safety of our Company or any third party; (ii) if any investigation of potential violations exits (iii) if any fraud, security or technical issues are detected (iv) to prevent any activity which we may consider to be or to pose a risk of being illegal, unethical and/ or legally actionable; Entities or Companies in connection with any merger or during negotiations, sale of company assets, restructuring or consolidation, financing, acquisition of all or a portion of the business by or into another company; Any other entities or third parties if we notify you and you consent to the sharing;We may also share your information in aggregated and/ or by protecting your anonymity which cannot reasonably be used to identify you.


Our mobile and online Services may include social media features and other related tools which let you share information and actions which are made on our Services with other applications, sites, social media and vice versa. This sharing feature allows sharing of information with friends or general public according to your preference as set in the third party application, site or social media. Please refer to the privacy policy of those applications, site or social medias to either allow or deny sharing of information.

Change of Information:

You may modify, cancel or delete information about you any time through the HornOK application or by contacting us via email address mentioned in the mobile application. We will comply with request for modification, cancellation or deletion of personal information about you in accordance with the applicable law as soon as reasonably practicable. Please note that you are responsible for maintaining the accuracy and extent of the information you divulge or submit to us, including but not limited to your contact information which we use to provide hassle free services.Account Information can be amended at any time by logging into the mobile application. Please note that certain information about you will be retained by us for purposes required by law or for business purpose to the extent permitted by law. In cases of pending debt in your account or any dispute therewith or if we believe any act of fraud or any terms having been violated, then we will first resort to solving the issue before deleting your account. Location Information can be provided upon request every time you log into our application. We request that such permission be allowed so that we can collect precise location from your device for a hassle free service of transportation. If despite this if you wish to not allow location information or change your settings you can do so by switching off you GPS/GLONASS service from your mobile settings. Contact Information permissions can be provided by you when you first log into our mobile application. We require this to contact you for providing services including but not limited to the ability of the driver to contact you for pick up purposes. We request you to keep this information updated so that we can contact you whenever you avail our services. Access Rights are according to the permissions that are granted and amount of information or changes to information that are provided to us. If the access is limited to certain aspects of the mobile application then it will be difficult for us to permit access to those features in connection with that particular aspect. Additionally, if inaccurate information or information which is false is provided to us then we will be forced to terminate your access to our Services.


Information you provide to us and information that we collect are securely stored in our servers and database which use standard, commercially viable security practices like encryptions, firewalls, etc., to keep your information safe. However, we cannot guarantee security of our databases if they are interception while being transmitted to us over the internet or wireless communication as no security system is impenetrable.


Information you provide to us and information that we collect are securely stored in our servers and database which use standard, commercially viable security practices like encryptions, firewalls, etc., to keep your information safe. However, we cannot guarantee security of our databases if they are interception while being transmitted to us over the internet or wireless communication as no security system is impenetrable.

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